Contact Us
We’re Here to Help—Every Step of the Way
At Dreamwerks, your satisfaction is our priority. Whether you have questions about a product, need installation guidance, or want to request replacement parts, our team is ready to assist you quickly and professionally.
Simply fill out the form below, and we’ll get back to you within 1–2 business days.
Please remember to check your Spam or Junk folder for our reply.
Or, just send us an email with your questions or inquary at support@dreamwerks.com
Please include this information:
- Your order number (if available)
- Product name or model number
- A short description of your request
- Photos or videos if reporting damage or missing parts
FAQs
If you’re interested in a product that is not currently listed on our website, or if an item you want is out of stock, please contact one of our knowledgeable sales representatives at 630-350-0101. We will gladly set a restock reminder and notify you as soon as the product becomes available. Our team can also assist you with placing a special order for items not currently showcased online.
We also accept special requests and inquiries for replacement parts. If you need to purchase a replacement part, simply provide us with your name, delivery address, and a brief description of the replacement part you need. We will prepare and send you a personal invoice, and once the transaction is successfully completed, we will ship your replacement part the next day.
In the rare event that you receive an incorrect item, please contact our Customer Care Team as soon as possible at support@dreamwerks.com. To quickly assist you, please include photos of the item you received, along with your name and purchase order number. Once verified, we will promptly ship the correct item and arrange a pickup for the incorrect product.
We’re here to make the process fast and hassle-free.
We currently ship only within the continental United States. Unfortunately, we do not ship to Alaska, Hawaii, Puerto Rico, or Guam at this time.
Dreamwerks offers a wide assortment and variety of products. Please refer to the specification tab on your specific item's product page for detailed installation instructions. Due to our large product catalog, we have provided all available installation instructions on each product page. For further installation questions, please call one of our Customer Technical Support Agents at 1-630-509-8791 or reach out via Live Chat.
Yes, Dreamwerks does have a physical showroom. You can visit us at our new location:
480 Irving Park Rd, Bensenville, IL 60106
All of our products are available to view in-store.
We look forward to seeing you!