To be eligible for a refund, you must return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit statement.

If the product is damaged in any way, or you have initiated the return passed 30 calendar days, you will not be eligible for a refund.

If the customer requests a cancellation while the product is in transit or after it has been shipped, the customer will be responsible for the shipping costs. These costs will be deducted from the total refund amount.

For purchases made from our other partners - Menards, Home Depot, Lowe's, Wayfair, Amazon or Ebay - you are eligible for 1 full year Manufacturer Warranty. 
After that time, you are no longer covered by the Warranty.
Before checking for your inquiries, we would require from you the receipt of purchase and details regarding the issue and images.

It can be a receipt of purchase or any proof of payment and completion of a transaction. It typically includes details such as:

• Date and time of purchase
• Description of items bought
• Quantity and unit price of each item
• Total amount paid
• Payment method (cash, credit card, etc.)
• Seller’s information (name, address, and contact details)

For any additional parts you need for your products, you can purchase directly from us.

If anything is unclear or you have more questions, feel free to contact our customer support team, they are ready to help you at any time. You can also send us an email at support@dreamwerks.com, or just connect with us from our Live Chat at any time (we are available every day, except the weekends and national holidays).
Happy Shopping and have a wonderful day!