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Frequently Asked Questions
Order
Once you have placed your order, you will receive an email with a estimated delivery date. We ship in 3 to 5 business days via UPS (for smaller items) or Estes (for larger items). We ship on business days Monday - Friday, excluding national holidays.
Shipping starts from the date you received the “Your Order Has Shipped!” email.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided to you in your confirmation e-mails as well as a tracking number to your order.
We only ship to physical addresses within the contiguous 48 United States. We do not ship to Alaska, Hawaii, APO/FPO addresses or U.S. protectorates. We do not currently ship outside the United States.
If you need to cancel an order, call our Customer Support Team at 1-630-350-0101 or 1-888-266-79-76, as soon as possible. Or just send a message to out Live Chat on our website. You may cancel a standard order up to the time it ships. Our return policy takes effect once the order has shipped or gone into production. If for some reason you need missing part we are more than happy to help you with that issue.
Although creating an account provides faster checkout, current order status, order history, and much more, an account is not required to place an order. Customers who do not have an account may place a guest order. If you would like to create an account, visit our create an account page or fill in the account information on the guest checkout page when placing an order.
Dreamwerks has over 25 years of experience in the bathroom and industry and strives to provide the best products and brands on our site. If you are interested in a product that we do not currently showcase on our website or the products you desire are out of stock, please contact one of our knowledgeable sales representatives at 630-350-0101. We will set a reminder for restock products to notify you at any time. They will work with you to place a special order.
In the rare event we shipped you the wrong item, please contact our Customer Care Team as soon as possible by calling 1-630-350-0101. We will ship you the correct item and pick up the incorrectly shipped item
Dreamwerks offers big assortment and variety of products. Please refer to the specification tab on your specific items product page for detailed installation instructions. Due to our large product catalog, we have provided all available installation instructions on each product page. For further installation questions, please call one of our Customer Support Agents at 1-888-266-7976 or reach out via Live Chat.
General Help
While we do not have parts available for purchase online, a member of our dedicated Customer Support Team will be happy to place an order for any replacement parts you may need. Please contact us by phone, email, or Live Chat.
Dreamwerks offers big assortment and variety of products. Please refer to the specification tab on your specific items product page for detailed installation instructions. Due to our large product catalog, we have provided all available installation instructions on each product page. For further installation questions, please call one of our Customer Support Agents at 1-888-266-7976 or reach out via Live Chat.
Dreamwerks offers their own respective manufacturer's warranty for each product. Warranties can be viewed on the product page under the overview tab. For more specific warranty questions, please contact our Customer Support Team at our toll-free number 1-888-266-7976 or via Live Chat.
Dreamwerks does not have a physical store. All products can be viewed and purchased directly on our website. You can also find our products in Home Depot, Lowe's, Menards, Walmart & Amazon.
For questions about a product or to place an order, please call one of our sales representatives at 1-888-266-7976 or email us at support@dreamwerks.com
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