FAQs
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What should I do if my product arrives damaged or defective?
What should I do if my product arrives damaged or defective?
If your product arrives damaged or is not working properly, please send us an email at support@dreamwerks.com within 2 days of receiving your order. We’ll arrange replacement parts to be sent for any missing or damaged parts for you.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
When will I receive my refund?
When will I receive my refund?
Refunds are processed within 2–3 business days after we receive and inspect your returned item. The amount will be credited to your original payment method.
Can I exchange a product for a different model or size?
Can I exchange a product for a different model or size?
Yes, exchanges are possible if the item is unused and in its original packaging. Please contact us to arrange an exchange.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
Account & Technical Support
How do I create an account?
How do I create an account?
Click the “Sign Up” or “Create Account” button on our website, then follow the prompts to enter your information and set up your account.
I forgot my password—how can I reset it?
I forgot my password—how can I reset it?
On the login page, click “Forgot Password?” and follow the instructions to reset your password by email.
How do I update my personal information?
How do I update my personal information?
Log in to your account, go to “Account Settings” or “Profile,” and edit your personal details as needed.
Why am I having trouble logging in?
Why am I having trouble logging in?
Please make sure your email and password are correct. If you’re still having issues, try resetting your password or contact our support team for help.
How can I contact technical support?
How can I contact technical support?
You can reach our technical support team via email, live chat, or the contact form on our Contact Us page.